Customer Service Solutions

Proven Approaches to Build Your Business

small vosb

BCL Business Services, Inc., is a veteran-owned small business (VOSB)

Satisfy Your Needs Through the Lifetime of Your Business

BCL Business Services, Inc., a veteran-owned small business (VOSB) in Milford, PA, offers solutions to help you serve your customers better. Our mission is to help you develop an exemplary customer service program, and extend your marketplace reach. By doing so, we help you increase revenue and decrease costs.

We offer consultative services to facilitate the creation, design, development, and improvement of your organization’s customer relationship management (CRM) processes and enhancementof your customers' experiences across all access channels. Moreover, BCL helps you to be successful in your technology deployments.

Our Services


Our tried-and-tested CRM consulting services are designed to enhance your customers’ experience, helping create a broader clientele.

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Board Member Services

Our team is knowledgeable and experienced in providing sound advice for executives, including your corporation’s board of directors.

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Lending Assistance Services

For business owners who are having difficulty in finding sources of funds, we can provide help in obtaining excellent corporate loans.

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We assist individuals who are looking to buy a business franchise as well as current business owners who are selling their company.

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Our Approach

  • Produce an Agreed-Upon Framework

    We will develop a personalized framework based on your company’s specific requirements. To help ensure that your needs are properly addressed, we will carefully consider every input from your team.

  • Review the Details

    After the initial planning stages, including our written statement of work (SOW), we will review, study, and document workgroup processes, tools, and data system complaints. After gathering enough information, we will generate a fixed price statement of work.

  • Implement the Framework

    Once the details have been finalized, we will present and review the proposed framework. If the plan meets your requirements, we will implement the framework into your existing business processes.

Who We Are

More Than 5 Decades of Experience

When it comes to managing your establishment, it pays to work with the best. Make sure that your corporate requirements are addressed by some of the most trusted experts in the industry. Turn to BCL Business Services, Inc. in Milford, PA today! We look forward to the opportunity of helping your company.


  • Strategic Visioning: Shape a strategy to reach your goals
  • Solution Discovery: Find the best solutions to your concerns
  • Justify Solution: Perform cost-benefit analysis
  • Solution Design: Create a cross-functional team design
  • Plan Implementation: How to - solution/ surround
  • Resourcing: Recruit competent implementers
  • Facilitate Project: Coordinate with trusted multi-vendors
  • Deploy Solution: Plan the rollout phase
  • Solution Support: Arrange a proper support system
  • Continuous Improvement: Maximize lifetime value

View Our Documents


The BCL Difference

What sets us apart from our competition is that we have been innovating and engineering useful solutions for tough HEALTHCARE, GOVERNMENT, MANUFACTURING, AND RETAIL F.I.R.E (Financial, insurance, real estate) business problems for more than half a century. Furthermore, we have consultative experience with a diverse range of industries, including healthcare, government, fire, manufacturing, and retail.
To ensure that we produce satisfactory results, we make use of a disciplined service objective approach. Additionally, we can scale to your project’s size via managed collaborating of specialized resources. We also document all of your projects for future reference.

Look For Our Forthcoming Book:

Customer Relationships = Customer Experiences



*Level of work is to be negotiated